Returns Policy

You acknowledge that these terms of returns and cancellation are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. Items can be returned within 7 days from the date of delivery provided they are in the original packaging and unwashed, unopened, unused and undamaged. All damaged items must comply with our terms and conditions before refund is processed. To return or alter an item, the customer must write to us at info@veenela.com a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number +91 261565421 which remains open MON - FRI (11AM - 5PM). In case of alteration request we will take care of any shipping cost that is incurred.

Our terms and conditions pertaining to returns and exchange is as follows:-

Items should be returned unused, unwashed, unopened, undamaged and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.Please inform our customer care department in the event any Goods/Products are delivered without tags.
Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
Unidentified returns may be returned to the sender.
Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
All custom made designer product orders are non-returnable. All products under the section designers are non returnable, non-refundable.
Items may be cancelled completely if requested on our customer care within 2 hours of purchase. After which it is subject to Veenela and its on our discretion to cancel the order and refund the paid amount.
In case of wrong transaction or error in transaction while processing credit card online. The order will automatically be cancelled by us and the amount if charged any on credit card will be refunded back in voucher. Customers need to place a new order in such cases.
In case of returns we will provide a voucher worth the Invoice value which can be used to buy other product. Unless the product is damaged from our side we do not refund cash back. You will get a store credit or voucher worth the invoice value after deducting any non-refundable charges.
There is no cash return unless the product is damaged due to the company's packaging or shipping. We always provide you a store credit subtracting the restocking fee.
Any customized product is non-refundable and non-exchageable.
All exchange requests will be processed only till 3 days from the delivery date. After which there will no exchange. Mail us at info@veenela.com for exchange requests. All such requests will be completed in 7 business days.
All sale items are non returnable, non-refundable, non-exchangeable. All such orders and won't be exchanged unless the product is damaged.
All stitched goods (any fabric on website) are non refundable and cannot be exchanged.
Exchange will be done only once. Exchanged product cannot be exchanged multiple times.
Cash refund request in following cases will not entertained and will only be exchanged.

Product is dull compared to photo seen on website.
Product is too light, too dark than the photo seen on website.
Product quality is not as mentioned on the website.

If you still have any questions about the returns procedure or buying from our website. Please mail us at info@veenela.com and we will be happy to help you!

Arbitration

All disputes arising from the execution of this contract shall be settled amicably through friendly negotiation. In case settlement could not be reached through negotiation, the case shall be referred to neutral third party approved by both parties for arbitration. The arbitral award made by the third party is final and binding upon both parties. All disputes between SELLER and BUYER shall be resolved by an arbitration proceeding conducted at a location selected by the arbitrator within the city of SURAT in INDIA.