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Refund and Cancellation

veenela believes in & we can helping its customers as far as possible, and has therefore a liberal return policy.

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, You need to send parcel to our address. Items sent back to us without first requesting a return will not be accepted.

If you want to return the parcel then send back this parcel to our address (our address is mention shipment label) and send a courier copy to us by mail after receiving the parcel we will transfer the amount to you in Bank NEFT. (We will deduct our logistic charge Rs 100 from order amount in case we have sent you same product that you ordered. Exclude Damaged Products. In case of damaged product we will not deduct our shipping cost.)

You can always contact us for any return question at


  • Product is washed/damaged/worn
  • Part of missing delivered full product 
  • Products must be in their original condition
  • Products which were sold as combos/sets, are not eligible for return/replacement as individual items
  • If, according to your opinion you don't like the product, this return reason is not acceptable
  • Replacements will be made basis availability of that product on the website
  • In case of damaged from your side, this product is non-refundable


No Revrse pickup facility available and only exchange done by us.

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