FAQ's

Q- In how many days can I return the product? What are the conditions?

A- We have a 3 day return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.

Q- How do I return a product? What is the process?

A- You can mail us at info@veenela.com or call us on +91261565421 and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once. After that no exchange or return can be done.

Q- Is Shipping charge returned?

A- Shipping charge in any case is non-refundable.

Q- Can I get cash refund for my order ?

A- No. we issue store credit which can be used for any future purchases. Cash refund is only given if the product received is damaged.

Q- What happens if the item goes out of stock or there is bad Inventory?

A- If the item is out of stock when you try to order then the website will not let you know. In some cases of error there is wrong order place and you will be informed as soon as possible if the item is out of stock.

Q- Can I cancel the order after I order?

A- Yes you can cancel the order within 24 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.

Q- Can I change the shipping address of my order?

A- Yes you can. Please inform us within 24 hours in such cases. You can mail us at info@veenela.com or call us at +91-261565421